What is the primary role of an insurance adjuster?

The primary role of an insurance adjuster is to investigate and evaluate insurance claims. This responsibility involves assessing the details surrounding a claim, which can include gathering information from the claimant, reviewing relevant documents and evidence, and possibly interviewing witnesses or experts. The adjuster determines the extent of the insurance company's liability based on the policy terms and the circumstances of the claim. This role is crucial in ensuring that claims are handled fairly and that settlements are made in accordance with the terms of the insurance policy.

Selling insurance policies, developing insurance products, and managing customer service are critical functions within the insurance industry, but they fall under different roles. Adjusters focus specifically on claims management, making their expertise essential for an accurate and efficient claims process.